Delete your data

Sign in, open Channels, and press Disconnect on the Facebook or Instagram card.

That immediately deletes:

• the encrypted access tokens we hold for that channel;
• the stored Page ID and Page name, or Instagram account ID and username.

After that we can no longer publish to that platform and no longer have access to it. Anything already posted stays on the platform — delete those posts in Facebook or Instagram yourself if you want them gone. You can also revoke our access from Facebook under Settings → Business integrations.

Sign in, open Settings, and use Delete account. If you cannot reach it, email yannick@melrox.be from the address you signed up with and ask us to delete your account.

We delete:

• your account and login link (email, name);
• your business details: name, address, language, website, page links, public slug;
• all channel connections and all encrypted access tokens;
• all holiday periods, messages and publish history;
• the announcement card images generated for you, from file storage;
• your public status page, which stops working.

• Payment and invoice records — amount, date and payment reference. We are required to keep these for accounting purposes and cannot delete them on request.
• Encrypted backups — deleted data can still sit in rolling backups for a short period until those backups expire and are overwritten. Backups are not used to restore an individual deleted account.
• Content already published — posts on your Facebook Page or Instagram account belong to those platforms. Delete them there.

Disconnecting a channel takes effect instantly. Account deletion through Settings happens immediately. A deletion request by email is carried out within 30 days, and normally within a few working days; we confirm by email when it is done.

For deletion requests or any other privacy request, email yannick@melrox.be (or yannick@melrox.be). See the privacy policy for the full list of rights you can exercise.